Tenobet Self-Exclusion
If you want to stop gambling with Tenobet, the operator's own process is a request by e-mail to its support team. That step matters, but on its own it is not enough for a UK player. Tenobet is not part of GAMSTOP, so the national scheme will not block it. This page explains how to ask Tenobet to exclude you and which other layers make it harder to slip back. The details were checked in November 2026 against Tenobet's published terms.
If you are struggling right now, you can call the National Gambling Helpline, run by GamCare, free at any hour on 0808 8020 133.
How Tenobet's self-exclusion works
Section 12 of Tenobet's terms covers responsible gambling. It says self-exclusion is arranged on request by e-mail to customer support. There is no published self-service button and no published list of exclusion periods.
Sending the request
- Write from the e-mail address registered to your Tenobet account. This helps support match the request to you.
- Say clearly that you are asking for self-exclusion and want the account closed to further gambling.
- If you want a fixed period, state it. If you want it to be permanent, say so in plain words.
- Ask for written confirmation of the date it takes effect.
- Keep a copy of your message and their reply.
Tenobet does not publish how long exclusion lasts, whether it can be reversed early, or what happens to any remaining balance. Ask support to confirm those points in writing, and check the responsible gambling section of the terms inside your account.
Support is listed as available 24/7 through live chat and e-mail. Our contact page explains that we are not Tenobet and cannot close an account for you.
Why GAMSTOP does not cover Tenobet
GAMSTOP is the free UK self-exclusion scheme. It works by requiring every operator with a UK Gambling Commission licence to block registered users. Tenobet has no UKGC licence and is not connected to GAMSTOP. A GAMSTOP registration will not stop you opening or using a Tenobet account.
GAMSTOP is still worth having. It covers every UK-licensed site in one go, and many people who gamble offshore also use UK sites. It simply leaves sites like Tenobet untouched. Our page on whether Tenobet is legal in the UK explains the wider licensing picture.
Extra layers that do reach offshore sites
Self-exclusion works best when several barriers sit on top of each other. If one fails, another holds.
Blocking software
- Gamban blocks access to gambling websites and apps across your devices.
- BetBlocker is a free tool that does a similar job.
Install the software on every device you use, including work laptops and tablets. Some tools let you set a lock period so the block cannot be removed on impulse.
Bank gambling blocks
Many UK banks let you switch off card payments to gambling merchants from inside their app. Monzo, Starling and Barclays are among those that offer one. Some banks add a cooling-off delay before the block can be turned off again, which is the point. If you are not sure whether your bank has one, search its help pages or ask.
A bank block is especially useful here, because Tenobet's cashier lists card payments, with Visa, Mastercard and Apple Pay logos shown.
Remove saved payment details
Delete any card saved in your Tenobet account before you send the exclusion request, if you still have access. Remove gambling sites from saved passwords in your browser too. Small obstacles add up.
Tell someone
A friend or family member who knows what you are doing can help you stick to it. GamAnon (gamanon.org.uk) supports people affected by someone else's gambling.
Free support in the UK
| Service | What it offers |
|---|---|
| GamCare / National Gambling Helpline | 0808 8020 133, free, 24/7; gamcare.org.uk |
| BeGambleAware | Advice and treatment information; begambleaware.org |
| Gambling Therapy | Online support; gamblingtherapy.org |
| GamAnon | Support for families and friends; gamanon.org.uk |
More options are on our responsible gaming page.
What we will not do
We will not offer any advice on getting round a self-exclusion, a blocking tool, a bank block or a country restriction. If you have excluded yourself and feel the urge to find a way back in, that is a good moment to call the helpline rather than look for a workaround.
Questions and answers
How do I self-exclude from Tenobet?
Send an e-mail to Tenobet's customer support asking for self-exclusion, as section 12 of its terms describes. Ask for written confirmation of the start date and the period.
Does GAMSTOP block Tenobet?
No. GAMSTOP only applies to UK-licensed operators, and Tenobet is not one. You need to exclude with Tenobet directly and add other blocks.
What else can stop me using offshore casinos?
Blocking software such as Gamban or BetBlocker, a gambling block in your banking app and deleting saved cards all work regardless of where the casino is licensed.
18+ only. Gambling is a risk to your money and your time. If it stops being fun, call GamCare free on 0808 8020 133 or visit begambleaware.org.